Return Policy

Renévoir Return and Refund Policy

At Renévoir, we are committed to providing all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction under certain conditions. Please read the following return and refund guidelines carefully.

100% Return Guarantee on New Products

We offer a full return guarantee on all new products, excluding sale items. Clearance items are excluded from this guarantee.

No refunds for clearance items

There are no refunds for items purchased as part of clearance sales. These purchases are final and cannot be returned or exchanged, even if the size is wrong.

Return shipping costs

Return shipping costs are the customer's responsibility. Renévoir will not refund return shipping costs and is not responsible for any costs incurred during the return process.

Deadline for returns

Returns must be reported within 30 days of receipt of the item. After this period, returns will not be accepted. Please meet this deadline to enable a return.

Exchanges on sale items

We cannot exchange sale items, even if the size is wrong. Please be sure to select the correct size before making a purchase.

100% guarantee on defective items

We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, as you prefer.

Return process

To initiate a return, please email info@renevoir.com. Once your return has been approved, you will receive detailed instructions on how to complete the return process.

Obligation to Provide a Return Form

Returns without a completed return form cannot be processed. Please ensure that you include this form with your return to ensure proper processing of your request.

Conclusion

Renévoir is committed to ensuring customer satisfaction. By following our return and refund policy, we ensure that all returns are processed efficiently and fairly. If you have any questions or comments, please contact our customer service team at info@renevoir.com